DirecTV Customer Service Horror Stories

[choctawba]

Use this thread to share your worst (or best) customer service nightmare story. Use customer service agent names and or Id#s whenever possible...also make sure you get the phone center location that you are talking to so that there can be no mistakes. Have fun!

[mouse01]

that may be giving to much information. giving that much information directv can easily look up that customer reps call history and send you a letter. how about worst customer service stories and do not post the persons name and id#? that would be better.

[caveman3]

I agree with mouse. That to me sounds more logical. To Much info, not good !! :cool:

[Endeavor]

I'm sorry but what do you think these people do for 8 hours a day. How many phone calls do you think they get in that time period. Lets make an estimate.

8 hours. Average phone call 5-10 mins. That's 96 on the high side and 48 on the low side. Not counting if they get any breaks but knowing who their boss is, probably none. Now lets take an arbitrary number say 75. Multiply that by 5 days That's 375 phone calls a week give or take. Now multiply in how many weeks since your call. I'm telling you they aren't sending no letters out for this one :)

Oh PS. nice seeing you around Choc...

[mouse01]

the customer rep not only records your conversation but they also take notes. after the conversation is over they fill out a report if you will. in this report it is a summery of the conversation and any steps taken to correct the problem. so a couple of choice key words would be in there. that would take their search down to a handfull of the calls. from there they can compare them to your post and send out letters or just mail out letters to the entire handfull of names that came up in their first search. they can care less who they get 3500 from they jus want it.