ViP722 - Constant Reboot problems - 3rd Receiver.

[DishWish2008]

OK - Have had a ViP722 Reboot problem since it was installed over 3 weeks ago - they sent a second VIP722 and **IT** also reboots both at random times (full cold-start-reboots) and, weirdly: OFTEN on the hour and half-hour +/1 3-4 minutes -- Sometimes it will finish the 6-9 minute reboot come on for 2-3, or sometimes 10-15 minutes and wham: reboot again. sometimes it runs OK for 5-6 hours.

Have done the whole Manila/India routine with unpluggings, front-panel resets, ad nauseam, and I need to know: WHAT causes these Receiver Reboots all by itself? - and the SAME anomaly with TWO new VIP722's?? - I am a retired NASA Principal Systems Eng'r who worked up from a Tech, and Extra-Class Ham (active since 1952) so my knowledge base is pretty good, but their "help" does more harm than good. :-)
Watched it reboot a dozen times this morning, including one sequence where it rebooted three times in a row without the Video signal ever being regained..

To add DISH (Disrespect Is Sure Here) Pain, the noon-5 PM scheduled Tech visit yesterday NEVER happened AND they never called as we sat around all afternoon watching snow-screens and reboots waiting for the non-appearing Techs. I have logged them all, hoping they will be of help to the "techs".

I guess the one thing that hurts is the very FIRST of the 3 ViP 722's worked fine, with exception of the loss of control of the UHF-linked TV2 after a while.. THAT tech had them send me a replacement, as he couldn't figure out the problem, and the replacement and IT'S replacement are the one's rebooting.. Wish I had the ORIGINAL one back!!
WHAT is the PRIME cause of these reboots? - Bad System-downloads? - Heat is an obvious one, but case is only mildly warm and

Tom.. NASA-KSC STS/ISS Comm/Nav/CCTV Systems P.E. (Ret'd)

[DishWish2008]

First: I did use spacers to help cooling flow, and it didn't help.. :-(

Second: I complained so much to the Manila/India no-helps, that when I finally demanded a USA person to talk to and I was routed to the "Corporate Resolution" people in CO and TX.

They actually helped (had to speak to three of them, but a "Fernie" in El Paso made it happen)..

Appointments came flying in for Wednesday AM from a nearby contractor who admitted they usually only get "REMANS" (remanufactured) units to change out AND then from the actual DISH Tech Center in Calhoun.

They apparently cancelled the "contractor" appointment because they never showed up, but the "actual DISH Tech" (complete with DISH ID and DISH Tech ID#) did show, and replaced the still-rebooting ViP722 #3 (or was it a #4 - losing count!) with a NEW India-Made ViP722 (The one wrapped and sealed in grey conductive anti-static, not plain clear plastic like all "REMANS" come in - Also had all the cables and accessories with it also = NEW UNIT).. REJOICE!:yippee:

EXCEPT: Guess What: Nice, new, ViP722 #4 WON'T POWER UP AT ALL!! :banghead: -- Tech was shattered! - He rapidly got an OK to get another new one, hopped in his DISH van and drove 2.5 hour round-trip to get me VIP722 #5 - Being smart, he brought back TWO new units! (His name is Antonio - ask for HIM! :-) ) Good planning, Antonio! :yippee:

While he was gone, I checked the AC plug continuity - The ViP722 #3 (rebooter) showed stable multi-meg continuity -- the non-powering ViP722 #4 showed infinite resistance. (yes, I tried both polarities from Meter)

ViP722 #5 torched-off right away - quiet and set itself up right away Wednesday at 4 PM and still running quietly and no reboots yet - As a test, recorded a whole bunch of HD stuff on various channels all night and they all recorded fine, with no interruptions or reboots. :bowdown:

Still running well now - 2:15 PM Thursday, but will test it for at least 5 days before feeling comfortable. Leaving the sticks in place to let the vents underneath breathe as a default..

Lessons Learned: ask YOU folks for advice (none received, however, here), implement it, and complain to everyone in India and/or Manila until you get connected to the USA "Corporate Resolution" office..

Lastly: check this new link for DISH's CS ranking:

tinyurl.com/57eb9a

I'll be back..

Tom_in_GA